Refund Policy

Thank you for choosing Commly. This Refund Policy ("Policy") sets forth the terms and conditions under which refunds for purchases made through our website, products, or services (collectively, the "Service") may be requested and processed. By completing a purchase with Commly, you agree to the terms of this Policy.

1. Overview

2. Eligibility for Refunds

Refunds may be granted under the following conditions:

• Service Not as Described: If the Service materially differs from its advertised description or fails to perform as represented.
• Technical Issues: In the event of technical difficulties or errors that prevent you from accessing or using the Service as intended, provided these issues cannot be resolved promptly by our support team.
• Cancellation within the Cooling-Off Period: In compliance with the European Consumer Rights Directive, you have the right to cancel your purchase within 14 calendar days from the date of the transaction, without providing any reason. Please note that this right may not apply if the Service has already been fully provided or if you have expressly consented to begin performance before the end of the cancellation period.

3. Refund Process

• Submit Your Request: Contact our support team at [refund@commly.com] with your order details, including your transaction number, a description of the issue, and your refund request.
• Review Period: Once your request is received, we will review the circumstances and verify the eligibility of your refund claim. During this time, our support team may contact you for additional information.
• Processing Time: If your refund is approved, we will process your refund using the original payment method within 14 business days. The exact timing may depend on your payment provider's processing times.
• Notification: You will receive an email notification confirming the refund approval and details of the transaction once the refund is processed.

4. Non-Refundable Items

• Subscription Fees: Once a subscription period has commenced, subscription fees are generally non-refundable except where required by applicable law or if the Service is not provided as agreed.
• Digital Content and Customized Services: Services that have been personalized, downloaded, or otherwise consumed (such as audio/video recordings, location-based services, or data-driven insights) may be non-refundable once fully delivered, due to the nature of digital content.
• Partial Services: If a portion of a service has been delivered or consumed, a partial refund may be considered at our discretion, based on the proportion of the service provided.

5. Cancellation Policy

• Voluntary Cancellation: You may cancel your order within the applicable cooling-off period (14 days from the date of purchase) as provided by EU law. Once the cooling-off period has expired or if you have fully utilized the Service, cancellation requests may not be eligible for a refund.
• Automatic Renewal: If you subscribe to a recurring service, you must cancel your subscription before the next billing cycle to avoid being charged for the upcoming period. Cancellation instructions are available within your account settings.

6. Changes to This Refund Policy

7. Contact Us